Do you have a question about the ticketing system? We've captured a few questions here, but will continue to do so as they come up. If you have a question or concern not addressed below, please email us at strategiccommunications@aacc.edu Happy Ticketing!
Submitting Tickets
Do I need to be logged in to submit a ticket?
Nope! You do, however, need to log in to check the status of your ticket.
How do I submit a ticket?
To submit a new ticket, click "+ New support ticket" or "+ New" (if you're logged in) in the upper right-hand corner. Detailed instructions are included in our article "How do I use this thing?"
How will I know you received my submission?
The system will send you an email stating a new ticket has been created. The email will also provide your ticket number and link to track that ticket.
Resolved/Closed Tickets
I received an email stating my issue was resolved, but I don't see any difference?
Three things come immediately to mind:
- The change was made and approved, but it's not yet live. The server refreshes every 15 minutes on the quarter hour. Wait until the next quarter hour and refresh your browser.
- Your change was made, but is waiting to be approved. Our goal is approve all changes made by 11 a.m. by the end of that same business day.
- We goofed. Please respond to the email you received and let us know your issue has not been resolved.